store policies

Shop Information & Contact

shipping policy:

Your order will ship out within 5 days of payment. Orders are shipped through USPS and will usually arrive within a week or two. International orders may take 2-3 weeks to arrive. We ship using First Class Package service; if you would like expedited shipping, please contact us with the form below.

Tracking numbers take up to 24 hours to be updated when email notifications are sent.

In an effort to be more eco-friendly, packaging materials are made of post-consumer use and recyclable. Any plastic seen in packaging are leftover supplies we’re trying to make use.

return/refund/exchange policy:

If you receive damaged goods or missing items in your order, contact us with the order form below for a refund or replacement/exchange with free shipping.

liabilities:

We are not responsible for errors made in the submitted shipping address, including, but not limited to recipient’s name. Please make sure the recipient’s name is legally registered to the place of residence. If you believe you made an addressing error, please contact us with the form ASAP.

If the item is returned due faulty addressing, it is up to the customer to pay a secondary shipping price to have the item sent again. The customer may request for a refund upon reception of the returned item.

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